Contact Us

Our office opening hours are: Monday to Friday 9:00am - 5:00pm

Address

Swansea Property Agents 35 Mansel Street Swansea SA1 5SN

Telephone

01792 652 151

info@studentpropertyswansea.co.uk

IN CASE OF EMERGENCY - Out of Hours

If you are a tenant with a maintenance emergency out of hours, please text 07534 525132 with your name, address, contact telephone number and a brief description of the issue. A member of staff will get back to you shortly after and following that communication SPA will make any necessary arrangements with landlords and/or local contractors, if required to help resolve the issue in the quickest possible time. Please bear in mind that out of hours reports may take more time than usual to arrange; this can be due to availability of contractors, timing of report for example – we understand any maintenance issue may cause frustration and be inconvenient, so please be assured we will work as swiftly as possible and ask for your patience at this time. Tenants will be kept updated and informed throughout.

Please note that Contractors will not have keys to any property, so should a visit be required tenants will be expected to be at the property to provide access. Tenants will be informed of who to expect and with permission from both parties, contact details can be shared so tenants can liaise with Contractors directly if need be to arrange access. A member of SPA staff will be on hand to assist and provide updates.

Any out of hours call outs that are not deemed to be an emergency will be charged to the tenant. Please use your judgement and when contacted to take time to provide as much information as possible, answering questions clearly. This will help ascertain whether the issue is an emergency or not. Thank you.

PLEASE NOTE: This number is intended for out of hours emergencies and whereas we welcome general communication via this method during usual business hours, please be aware that all general, non-urgent messages will be responded to within business hours only.

Smell Gas?

call 0800 111 999 (Transco)

Power Cut?

call 0800 67 83 105 (Western Power)

Water Services?

call 0800 05 20 13 (Welsh Water)

Lost Keys

Or locks, call 07534 525132

Please be advised that should a tenant require the out of hours emergency service in relation to lost keys, the tenant will incur a call-out fee and, when/if necessary the cost of replacement keys also. With the loss of keys resulting in changing of locks, the tenant will also incur such costs and costs for all additional replacement keys. The appropriate costs of any such service/s will be confirmed to the tenant at the time of reporting to SPA, depending on what service is required. Please be aware this service is not 24/7.

If you experience any issue in relation to locks for any other reason than lost keys and the problem has occurred out of hours, please call the Locksmith on 07791 093934. You will not be required to incur costs upon completion, the Locksmith will provide feedback to us the following day as to the cause of the problem and costs will be confirmed at this point - to either the Landlord or the Tenant.

Complaints

You can download a copy of our Complaints Procedure here.